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Explore best practices and real issues human service and education professionals face every day. Professional Staff Instructor Dan Lonigro writes about his training experiences while traveling to hospitals, schools, residential centers, and other human service environments worldwide.

About Dan Lonigro

Dan LonigroDan Lonigro has been a CPI Professional Staff Instructor since 2000. He facilitates both public and on-site Nonviolent Crisis Intervention® training programs in human service environments, including corrections, security, law enforcement, education, health, and mental health. Dan has also delivered CPI’s PrepareTraining® program to employees in a variety of business settings.

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Friday
08Jan2010

2010: A Fresh Start

It’s a new year and a new decade and time for some new ideas and a fresh start. Unfortunately for me, I’ve got the same old baggage as last year. I’m not talking about the kind you put your socks in either. The same travel issues that left me saying “good riddance” to 2009 have cropped up to greet me in 2010. The delayed flight that I finished last year with decided to hang on and smack me down with my first flight of this year. It’s actually worse because the delay turned into a cancelled flight that left me scrambling for options.

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Friday
18Dec2009

Challenged on Arrival Part 2

The E.R. nurse held a steely-eyed glare as she pummeled me with her first challenging question. She wanted to see me quiver, quake and then quit. She wanted to hear me suffer, stutter and stammer. But I held my ground, looked her right in the eye and said…., “Oh, we’re not experts on anxiety. Thanks for your question.” I went back to my flipchart and continued to write out the term. Check and mate, or so I thought.

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Tuesday
15Dec2009

Challenged On Arrival

One of the requirements for participants to be certified to teach the Nonviolent Crisis Intervention course is to pass a comprehensive, written final exam. One of the last questions on the exam queries the exam taker to describe one method they would use to deal with a challenging question from one of their own participants. This was an area that I struggled with at the beginning of my employ as a Professional Staff Instructor.

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Monday
30Nov2009

You Can't Spell L-E-A-R-N-I-N-G Without Safety

Had an eventful Thanksgiving holiday week to say the least. In addition to the usual activities and events, my father had a heart attack. Luckily, it was a mild one and the doctors reported that there was no damage to the heart. He had to have bypass surgery however and that certainly added to our already anxious state. It got me thinking about how precious the Care, Welfare, Safety, and SecuritySM of family and home really are. Our usual Thanksgiving feast and protocol took a back seat to my father’s care and welfare of course. Without that as a priority no one in my family would have felt very safe and secure.

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Wednesday
18Nov2009

Cats and Dogs: The Final Chapter

I figure that a one-day (more like one hour as that is how long the drive will take me) car rental, even with the drop off fee can’t be too awful expensive. I figured wrong. They want 240 dollars. I really hate it when companies try to put the squeeze on me, especially when I look so squeezable, not to mention exhausted and pathetic. I refuse just on principle and the agent tells me that he doesn’t blame me. He also shares with me that his cousin, who just happens to be five minutes away and just happens to have a taxi, can take me to Mitchell for much better cheap price my friend. I am amazed by the sheer luck I have of finding an agent who has a cousin with a taxi right around the corner. What are the odds?!

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